Terms & Conditions

Personal data & Security

The personal data you provide to soulasgems is used exclusively by soulasgems and its cooperating businesses, with the aim of promoting and implementing the trading relationship, moreover no one else is allowed to use it without complying with the provisions of Law Ν. 2472/97 on protection of personal data, as in force from time to time. soulasgems acts in accordance with the current legislation. Your personal data is under security as long as you are a registered member of soulasgems’s e-shop and is deleted if requested by you.

Customer’s Obligations & Rights

The customer must necessarily register as a member to Andreas Soulas’s e-shop completing the information required from the relevant form accurately, in order to enable the desired purchases. The customer is obliged to indicate an address (of residence or of work), for order’s delivery which will take place during working days and hours. The responsibility lies exclusively with the customer in case that the order’s shipping address is declared incorrectly. The customer acknowledges that the color’s performance may deviate from reality to a level of hues and tones, as they are given by electronic machines whose settings are affected by many parameters and are defined by the capabilities of each machine and the current user. The customer has the right to change products of equal value if they have not been used or processed, within 14 calendar days from their receipt, taking the responsibility of the delivery charges while returning the products to the company, as well as informing the last one for the new desired products, since these are available. The customer has the right to cancel the order, since the product’s packaging has not been opened, within 14 calendar days from their receipt, returning the product to its original condition while assuming the costs and sending the relevant form.

Method of payment

The payment for the online shopping through the online store is made exclusively with bank transfer.

Restriction & Responsibilities

soulasgems does not undertake responsibility towards customers / users for any damages which may arise from the non-execution of their orders. In addition, the delivery time of the goods is reserved in cases of force majeure. If any product is deteriorated or destroyed during its transportation, the company undertakes its replacement. In cases of changes and returns, the company responds within 21 calendar days from the receipt of the products.


soulasgems undertakes the packaging of your order without any additional charge.

Pricing policy

The customer always pays the price indicated in the price lists at the time of the order. The values indicated in each product do not include taxes and shipping cost. Taxes and shipping are applied as needed before user's final confirmation of the order.


The company undertakes to replace any defective product, or any product that has been deteriorated or destroyed during its transportation.

Other Terms

Andreas Soulas reserves the right to modify, add and change the content or the services of soulasgems.com website, as well as to modify or to renew the terms and conditions of trade, while undertaking the obligation to inform consumers of any change. The company ensures the accuracy of e-dealing, until the order being placed, with technical means which monitor all stages of data import, detect errors in e-dealing and inform of their correction automatically. The company maintains a record of all orders. Every customer has access to orders through his personal account and the Order History option. Only those who reside in Greece may conclude contracts and accomplish trades though the current online shop. The contracts are concluded in Greek and in accordance to the applications of Greek Law. In case of any dispute, the courts of Thessaloniki have the competence.

Cookies Use & Settings

We use cookies on our website to manage sessions, provide personalized web pages and adjust advertising and other content to reflect your specific needs and interests. Cookies can also be used to compile anonymous, aggregated statistics that allow us to understand how people use the site and help us to improve the structure and its content. These cookies do not do not store any personally identifiable information. You can change your browser settings to reject some or all cookies. However, your experience of the site and the services we are able to offer, may be affected if you do not allow cookies.Cookies are small files sent by the website’s underlying software and are stored on the hard disk of the users’ computer. Sometimes cookies are created and transferred with the first registration on the website and are then used to specify the computer and the repeated access to the website without requiring a connection, thus speeding up the access to the website and information the user wishes to see. The majority of web browsers accept cookies, but a change in the browser’s setting may restrict the transfer.